Weba service level agreement (sla) is a contract between a service provider and a customer that defines the service to be provided and the level of performance to be expected. An sla also describes how performance will be measured and approved, and what. Weba service level agreement (sla) is an outsourcing and technology vendor contract that outlines a level of service that a supplier promises to deliver to the customer. Weba service level agreement (sla) is a formal contract between a service provider and a client that defines the specific…